Very disappointed and irate with vodacom

I am very irate, i have a vodacom contract, i notuced since 2 days i was unable to use the internet, upon struggling with this issue, i ddcided to call vodacom as i tried to fix this issue on my own first, i failed, when i called vodacom they advised me that i am in arrears for the past 3 months,in those 3 months that the consultant claimed i have not paid my account as the debit bounced, i did not recieve any sort of communiction, and now my account is disabled

This is unacceptable, no communucation, very poor customer services, and extremely inconvenient. I am a very disappointed client and would like this to be resolved immediately.