VERY DISAPPOINTED AND DISSATISFIED CLIENT

In May, an agent from Vodacom changed my contract to something that I did not ask for. On the 01st of July I called their call center and spoke to an agent about it. She told me that it's not a problem, she will change it back to what it was however it will only be effective from the 01st of August 2021. I thought to myself I will suck it for July and wait for August. To my surprise, the thing is not changed it's still the same. This is very bad customer service to a client who is paying every month. I want some one to call me and resolve this issue or I will go to the ambudsman. Why do we have to always struggle with Vodacom and their incompetence. I struggled with a query before which has dragged for 5 months and it was something that could have been resolved in a day.