Very Disappointed and Angry

I was overcharged for 2 internet services at the same time for a period of 2 years since 2021. I have been trying to get resolution on this matter since then but to no avail. I have been waiting for 4 years now to get this issue resolved and nothing has been done. I went to Vodacom Shelly Centre in September 2021 and saw John Hopley (manager) when I moved to the KZN south coast. I app**** for a fibre line to my new property. At the time the fibre wasn’t ready for implementation so John gave me a temporary LTE router so that I could run my business from home temporarily until the fibre was done. A month later my fibre was installed and I was put on the fibre contract. However, since then, I have been charged every month for the LTE temporary router as well as the fibre line. I have been in constant contact with John who promised to sort this out and credit me for all the wrongful charges. All that has happened since, is that in April 2023 Vodacom stopped charging me double. Since then until now, nothing has been done. John has since left the company and promised to bring this up on social media. I do not have facebook to sort out this issue. Alternatively I will need to approach the Ombudsman to sort this out. It is a lot of money and I don’t see this to be fair treatment from Vodacom. I expect a full refund from December 2021 until March 2023 as this was *******ly charged, and nothing has been done about it.

Please respond, as up until now, every time I phone Vodacom I get no assistance at all, and they don’t call me back.