Very disappointed 😞 and angry 😠 at the same time

Story of my life app**** for the phone via online, I have been making follow up as what could the delay be even now after weeks n months no one could give me the right answer as to what the delay could be . I phoned last week was advise to hive it 2 days n they'll deliver today when I call I am being told that the contract is cancelled. No reason for cancelling ,no sma or call whatsoever. Is it possible to cancel without speaking to the client and again why all those staff members that I spoke to couldn't they pick it? To any questions that I need answers from Vodacom.