SH
Shaun H
1 reviews | Active since Sept 2019
28 Sept 2019, 13:19
Very disappointed
I am absolutely disgusted with the service I have receiced with Vodacom regarding my phone. After paying R250pm insurance for a number of years, now my phone has a problem and sent it in they are refusing to repair because my simcard was removed. Firstly the phone is not working so I put the sim in my standby phone as I require my phone for work. I am in the medical field and to take the time to immediately take my phone in for repairs is not my top priority. I will be cancelling my 4 other contracts with Vodacom because of this utter bad service. Will not recommend Vodacom to anybody in future.
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Replies (2)
Vodacom's replyOfficial
28 Sept 2019, 17:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2019, 17:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Oct 2019, 13:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Regards,Consumer Website Team
Vodacom's reply10 Oct 2019, 13:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Regards,Consumer Website Team