1 reviews | Active since Feb 2014
Very disappointed
<p>Good day,</p> <p> </p> <p>I took out a contract last week. I received my phone. The lady who assisted me in the contract said I must put in my new sim and leave it for 5 hours then it will be activated. Well, this morning my phone is still not activated. I phoned ********** and Charmaine assisted me, she doesn’t know what is going on and definitely not helpful. She said if they must activate my account, the amount of R399 will be debited from my account! SINCE WHEN? This was never discussed while I took out the contract.</p> <p> </p> <p>I clearly stated that it must go off on the 26th day of each and every month. Why now??? If this is the way Vodacom is going to be, I want to cancel this contract with immediate effect. And please come and collect your phone and sim card.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RAM Couriers already phoned me to come and collect the phone, they received instruction from Vodacom. Will you please come back to me ASAP, as they will phone me tomorrow.
It doesn't help I sit with a brand new phone that i cannot use.
RAM Couriers already phoned me to come and collect the phone, they received instruction from Vodacom. Will you please come back to me ASAP, as they will phone me tomorrow.
It doesn't help I sit with a brand new phone that i cannot use.
Vodacom still hasnt come back to me!
Vodacom still hasnt come back to me!
I am referring to my complaint sent on 9 November. Still no one has come back to me from Vodacom. IS THIS FAIR??? VERY BAD SERVICE!!!
I have received my new device on 2 November, and still it isn’t activated. On Saturday 12 November I went to Vodacom Alberton City, my contract wasn’t even activated on the system.
This is not fair. Really… RAM Couriers has been phoning me non-stop to collect my phone. Can I please cancel everything?
If someone doesn’t phone me by today, before closing of business, Vodacom will never see me again!!!
I am referring to my complaint sent on 9 November. Still no one has come back to me from Vodacom. IS THIS FAIR??? VERY BAD SERVICE!!!
I have received my new device on 2 November, and still it isn’t activated. On Saturday 12 November I went to Vodacom Alberton City, my contract wasn’t even activated on the system.
This is not fair. Really… RAM Couriers has been phoning me non-stop to collect my phone. Can I please cancel everything?
If someone doesn’t phone me by today, before closing of business, Vodacom will never see me again!!!