NQ
Nomakhwezi Q
1 reviews | Active since Jun 2010
06 Mar 2015, 12:50
VERY DISAPPOINTED
I'm very disappointed with the way Vodacom is handling my query that I reported a week back if not two weeks. I have waited for the consulted phone me but no one phoned me, I then phoned *** I was given an e-mai address for the team leader but she did not bother to respond. The worse part is when you phone them you wait for an our to be helped and when they do pick the phone it gets disconnected. No one will phone you back.<br> I still want to know why was I not told when my contact was cancelled because of the discontinued product, my husband is still waiting for the phone. ORDER NUMBER Y*** and I would like to know WHY MUST I WAIT FOR 60 DAYS TO GET A PHONE.
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Replies (1)Vodacom's replyOfficial
06 Mar 2015, 15:22Hello Nomakhwezi,
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply06 Mar 2015, 15:22
Official
Hello Nomakhwezi,
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
