Very disappointed

There was an error that was made by the company where they debited from my old FNB account which has been closed for over 2 years for the January payment. All along the money was deducted from Nedbank. So now I have to be held liable for a mistake that was done by Vodacom and for that reason I cannot do any adjustments on any of my contracts. But an upgrade was allowed funny enough.

I have been back and forth trying to sort out the issue but I am always told that it’s still in progress. I’m the 11 years I have had contracts with Vodacom I have never defaulted on my account.