very disappointed.

i phoned vodacom to lay a complaint about what i think is not on, i had phoned them twice in a week as they said they would get back to me and no one has gotten back to me. i am very disappointed in the service that they have provided and i have been with them for years and only now have i started seeing the bad service. they tell me my upgrade is due, without notifying me that it was only the 21st month into my contract. i did the upgrade, but before i did it i spoke to customer services and asked if there would be any extra costs when doin the upgrade, she told me besides the connection fee etc you will finish paying the last payment on the contract and beginning of next month my new upgrade will take place. i have been paying 2 contracts now as i was told differently. had i known that they would charge me for both i wud never have done my upgrade. then they say my new contract is due in july 2017, but then they doing a person in as it is supposed to be a 24 month contract, and i started paying now from june 1st for the new one. so therefore they are charging me for 25 months making extra money... i am very disappointed as it was not in my budget. and they cannot rectify mistakes