Very Disappointed

<p>I recently upgraded my Vodacom contract and migrated to a higher package. Ever since doing so at the beginning of May I haven't been able to buy additional data whether online through the app or website. I am unable to load data even if I purchase through my FNB bank account. With each attempt I get an error message either saying I'm not the account holder or that my profile is not active. I have phoned the Vodacom call centre on 5 occasions now and i keep getting the same feedback after waiting a few days. I'm told to reset my profile or register a new one. I have tried thing numerous times and it doesn't work. The back office is simply not interested in assisting me because every agent I've spoken to escalated my query and the feedback has been the same. My query is not yet resolved. I sick and tired. I ported from MTN cause of bad service now I'm receiving the same from Vodacom. I'm very disappointed and extremely frustrated. Someone at Vodacom needs to take ownership of this and help this customer</p>