Very disappointed

<p>On Sunday 03/05/2017 I went to Vodacom Chatz at Elridge Sopping Centre in Boksburg to un-blacklist my phone , I was assisted by Lerato , firstly she told me I needed a case number , I told her i didnt need one when blocking the phone surely she should be able to un- blosck it without it, then she asked me my number and took the box she looked on her system and tol be the phone hasnt been blacklisted it is just the simcard so she unblocked the sim and told me to take it out and put it back in and after 30 min it will work , today 03/06/2017 the phone still doesnt work I phoned 111 and the told me that the phone is blacklisted I need to go back to Vodacom to get it unblacklisted , I stay in Benoni the shop is about 20 km from my house its a hassle to drive there if i was there yesterday and recieved horrible service so I phoned the Vodacom store and again spoke to Lerato she told me again that its not blacklisted so I told her phone head office and do your job because clearly she doesnt know what she is doing shes rude and takes her time with everything I have the voice recordings off everything , then she said she will phone me back after about 5 min she phoned back saying I need to fill in a form and email Vodacom , I asked her to email the form to me after giving her my email address 5 times finally she got it right that shows she also doesnt listen , anyway i was put on hold for 15 minustes before speaking to her again when she said she emailed me , why should I go through all of this before I get assistance , why should I walk in to a store and see a sad face that just doesnt want to be there and doesnt know what to do , i dont have time to drive up and down i have stuff to do its not that hard putting a smile on your face and to do your job </p>