FV
Francois V

1 reviews | Active since Jul 2020

06 Oct 2020, 11:22

Very difficult to cancel a data contract with Vodacom.

Be careful to enter into a data contract with Vodacom. It is very difficult to cancel afterwards. If you don't cancel exactly a month in advance they cant assist. For a telecommunications company their systems are always very slow when dealing through their call centers. After I cancelled my contract, they kept on raising a debitorder against my account. Nobody could tell my why this happened and who to talk to to get this resolved. It is really difficult to talk to somebody to assist.

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2020, 14:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team