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Sbonelo D

1 reviews | Active since Sept 2017

03 Oct 2023, 09:07

Very Defensive Vodacom cannot account for Data Usage

I bought 30 Gig of Data, when it finished so quickly I tried to trace the reason behind this, it was basically depleted in less than 3 days. I called vodacom and spoke to a really wishy washy agent, who would say one thing then back track. One Minute I need to check on the vodacom app because they (Vodacom) don't give detailed breakdowns of data usage. Next thing I'm told "the app isn't always accurate, we are experiencing some issues."

Just a back and forth of me asking how I can check where all this data went and he couldn't account for it. Finally, we started going through a time by time usage of my data, which he didn't want to send to me ofcourse. At some point I think there was 2 or more gigs that just disappeared in less than a minute. He was just very defensive and couldn't answer my questions.

Then before the call ended he confirmed I'd get a call from his manager. I never received anything.

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Replies (2)
Vodacom
Vodacom's reply03 Oct 2023, 10:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Oct 2023, 15:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows you were in contact with the relevant team on the 28-09-2023 and was advised correctly with regards to your data dispute query.

You can do the follow below to confirm what consumed your data bundle:  Android Devices: Go to Settings, Tap on Data Usage and the list of Apps which utilised the data will appear there. Apple Devices: Go to Settings, tap on Cellular and scroll down to the Cellular Data Usage section. The list of Apps which used the data will appear there. Once you discovered which Apps utilised the data, switch the Background Data usage for these Apps off. Also make sure that you log out of Apps that is not being used while browsing the internet. (e.g. Facebook, Twitter, etc.)

Please have a look at the following link for more information: https://www.vodacom.co.za/vodacom/shopping/v/manage-your-data Regards,  Consumer Website Team

Best regards,