1 reviews | Active since Dec 2016
Very Confused
<p>Good day</p> <p> </p> <p>I have just been upgraded to a new contract Smart S Package. Migration was done effective date 1 December 2016. While I was viewing the invoice on My Vodacom site, I have been charged for R500.02 for the Content Services which they are saying they are subscriptions for something that I joined. When I phoned to query this was already deactivated by someone at Vodacom this morning 14/12/2016. They later sent me an SMS which says “You have been unsubscribed from AmpUp Mobile Service. I have requested the lady to put a limit to the data and minutes that I can use in a month. She than said she cannot put a limit because already they will be charging me for the same subscription (Content Services) end of the month December 2016.</p> <p> </p> <p>I am now even afraid to use the very same sim card that I was given.</p> <p> </p> <p>Very Confused</p> <p> ********** </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
