VM
Vukile M

1 reviews | Active since Dec 2016

14 Dec 2016, 12:45

Very Confused

<p>Good day</p> <p> </p> <p>I have just been upgraded to a new contract Smart S Package. Migration was done effective date 1 December 2016. While I was viewing the invoice on My Vodacom site, I have been charged for R500.02 for the Content Services which they are saying they are subscriptions for something that I joined. When I phoned to query this was already deactivated by someone at Vodacom this morning 14/12/2016. They later sent me an SMS which says “You have been unsubscribed from AmpUp Mobile Service. I have requested the lady to put a limit to the data and minutes that I can use in a month. She than said she cannot put a limit because already they will be charging me for the same subscription (Content Services) end of the month December 2016.</p> <p> </p> <p>I am now even afraid to use the very same sim card that I was given.</p> <p> </p> <p>Very Confused</p> <p> ********** </p>

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 12:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team