CS
Cynthia S

1 reviews | Active since Aug 2011

19 Nov 2015, 11:44

Very cheesed off customer!!!!

I am NOT very happy with Vodacom, in fact - I am beyond p#ssed off.<br> <br> My debit order bounced in Oct as I was forced to take unpaid leave, then due to it being a double amount being deducted, that debit order bounced too. <br> <br> Today I call the accounts department as I would like to settle the outstanding, and I was informed that I need to pay R1709.34. That's for the 2 outstanding months, as well as for December upfront. My problem is, is that I was informed that I forfeit all the airtime and data accumulated over the past two months, yet I need to still pay for it????? Not only do I loose all of that, but my SIM cards were deleted too, which means that I need to go through the entire process of doing sim swop. <br> <br> When I threatened to cancel the contract - the consultant said that I'll be liable for an amount of R3000.00<br> <br> This is absolute bulls#*t!!<br> <br> I have no problem paying the R1709.34 - but I want what I'm paying for. I demand to have this sorted out by COB<br>

0
Replies (1)
Vodacom
Vodacom's reply19 Nov 2015, 12:10
Official
Hello Jacin_21,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team