JM
Jacques M

1 reviews | Active since Jun 2018

11 Jun 2018, 14:51

Very BAD vodacom costumer service

I am trying to correct the spelling of my Residenstial adress for 4 months now. Everytime you get an unschooled person on the line that can hardly speak English,and everytime they promise you that your details will be changed and correct.

Today is the 5th month,i phoned again and got somebody that can speak my language.

If theres not any progress by next month billing time,I WILL cancel my vodacom contract and go to another Cellphone provider.

0
Replies (2)
Vodacom
Vodacom's reply11 Jun 2018, 16:48
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Jun 2018, 10:02
Official

Good Day

Kindly note that our attempts to contact you have been unsuccessful.

We have sent an email to the address supp****.

Kind Regards

CJ