AP
Aniel P

1 reviews | Active since Dec 2018

24 May 2019, 23:57

Very bad service/Very expensive network

I bought a Vodacom R55 and a vodacom R40 airtime.That means in total you get a R95 bonus airtime.I checked my airtime balance it was there.I went on the internet for about 20sec,when I locked out,I checked my balance the bonus airtime was gone.I called Vodacom to asked where did my airtime go,the lady told me you used it on serving the internet.Now you tell me is that possible to use R95 airtime for just about 20sec!I can't believe this,Vodacom is a very expensive network.

0
Replies (1)
Vodacom
Vodacom's reply25 May 2019, 12:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team