Very BAD service with Upgrades!!!

<p>Vodacom has the worst service ever!! I have the same problem, yesterday the 22nd i upgraded online with one of vodacom's consultants, this lady Zandile Taylor did not give me the right information i was promised that my upgrade was dispatched and that i will receive my new upgrade phone by today, today i got the delivery from vodacom but it is only the sim card when i phoned vodacom they said that the lady in question only starts working at 11am and that i will have to speak to her and that she did not give the right information and that the device was never selected on their side.. and that they were never suppose to deliver the sim card without the device and that they dont have stock on the device that i upgraded to. Now my problem is that i have someone at vodacom that can help me and even deliver my new phone to me today still, but now i have to sit without a phone because vodacom first needs to collect the sim card back from me which according to them takes 7 to 14 working days which i said is Bull**** and that i do not except this, i need this upgrade to be done today still i need this phone!! And they said they are sorry for any inconvenience and that they know it is vodacom's fault but they have to follow proceadures and that the sim card first has to be collected and then they can cancel it and then only can i upgrade!!! I want this matter sorted out very quickly you would think that because it is vodacom's *********** peoples fault they will just cancel the dam sim card from their side and then i can upgrade!!! I have been a loyal customer to vodacom for a very long time and now i have to sit with this bull****!! I dont except this at all. Vodacom needs to get back to me with a very good solution, so that i can upgrade today still. They have the worst service ever!! Can't believe this.. Vodacom i need you to contact me and give me a better solution A.S.A.P!!</p>