Very Bad Service Vodacom

On June 1 I called Vodacom to request an update on my phone..I ordered a Samsung Galaxy J7 Prime ..I received an SMS requesting confirmation..I realised that the amount quoted was more than my budget..phoned and asked for order to be cancelled..12 June I called to find out if I could upgrade to a phone that would keep my payment as close to my budget as possible..I was told that the same phone was on special and would cost me slightly more than I am paying now..I received an SMS for confirmation and accidentally pressed the no 2 instead of 1 .Realising my error I called to see if it could be changed..I was told to reply to the sms again..from then on the whole thing has become ridiculous..I was told I would receive a call to confirm..To date no call..I have called them and spoke on the chat line and received the same reply "Order waiting for confirmation " Apparently there is only one department who can do this...We have requested a specislist to clear the matter up..I then receive an sms saying the request has been closed ??? Still no phone call or any communicatiion.This whole thing has become more than ridiculous...Not sure whether to laugh or cry...Being shoved from pillar to post for weeks now over one sms...Reinette Scheepers..