JS
Jan S

1 reviews | Active since Nov 2011

13 Mar 2017, 16:01

Very bad service Vodacom

<p>My phone 082 ********** has a ”full admin Lock” on it nobody can tell me why and how long it will take to fix. I am been send from puller to post from call centre to Vodacom shop, between departments, accounts to client services etc. Team leaders promise to call me back nothing happens. Everybody’s tells me that they can not remove the lock. Call Centre personnel cannot and do not want to direct my problem to a manger. I have been cut off about 5 times. I have been on the phone to Vodacom for more than 5 hours</p> <p> </p> <p>This has been going on form the 8 March 8:00.</p> <p> </p> <p>I have been a Vodacom client since 2005 if not longer NEVER missed a payment and this is the service I get.</p> <p> </p> <p>I have never experience such bad service ever in my life. I really think it is pathetic.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team