VERY BAD SERVICE TO NO SERVICE FROM VODACOM

Good day.

RE: I***-0 - CELL NO: ***

Vodacom charged me in August for 100MB R118.80 ex vat. I enquire about it on 6 September 2020. Then again in September they charged me again for 100MB R154.32 ex vat. I phoned it again on the 12th of October 2020 and after that various times. They phoned me back ones to said that they got the recording, and they admit that I phoned in to be credited. They promise me on various occasions that I will receive my credits, but to day, nothing. I phoned in again, still no credits. THEY JUST PROMISE AND NOTHING HAPPENS!!!! If I don't pay my account, they will cut my line quickly, but they are quick to ***** from me!!!!

The operators are very helpfull, just to tell you they will escalate it again!!!!

I demand my credits to be passes before month end when I need to pay my account again.

I Also upgraded my rooter last year and they promised me that the data will accumulate, but that also never happened. I didn't even try to complain about that, because their are NO SERVICE.

Please assist.

Karin Van Aswegen