Very bad Service - Sale based on lies

Do not trust anything that comes out of Vodacom consultant's mouth. I have a contract currently with them which I didn't have a problem with until I received a call from Vodacom's agent consultants (Elite Mobile) mid August 2022. The lady told me they can see Vodacom is allocating SMS on a monthly basis but I haven't used them, so would I mind if they can exchange SMS with airtime value of R55 however that won't affect my monthly premium, I said no problem that will be a bonus to me since I don't use SMS. From the 1st of Sep 2022 they allocated additional airtime of R55 as promised however month end they charged me an additional R55 on my monthly premium (Breached of Contract).

On the 3rd of November I contacted Vodacom, they transferred the call to their agents (Elite Mobile *** Ref ***) and spoke to Simphiwe Vezi at around 10:45am who gave me an attitude without understanding my concerns. Firstly he started by covering his colleague without knowing the full story and said to me I didn't understand his colleague, it's impossible to add airtime and not charge you extra, he can revert my contract back to where it was. I then asked him if he was there when his colleague called and offered those services? He said he wasn't, but he can listen to recordings however irrespective of the outcome, they won't change the premium value unless if they reverting everything to where it was. I then insisted on listening to the recording and provide feedback, only then will be able to tell if I'm reverting my contract to where it was or not. Ref for that call is ***

Well from the 3rd of Nov, no one came back to me to update on the outcome of the recording. I called on the 17th of Nov to check the status update, spoke to Salome Govender at around 12:30pm who confirmed the recording was listened and their colleague was at fault but still the only way they could assist is to revert the contract.

My concern is basically what you see is not what you get. I was sold lies just to take the product and already been deducted for something that I didn't agree to. I've been loyal to Vodacom since 2013 but as it stands I cannot wait for the contract to end!!!