Very Bad service received from Vodacom

I App**** for uncapped vodacom FIBRE a month ago. They delivered a router and said their infrastructure department will do the installation in the same week the router was delivered. I waited and I waited, what is so stressful is that they don't even communicate and when you try to contact them you wait for hours on the line with no response. Contacting the sales department again and I was advised that I should then apply for LTE while waiting for frogfoot to come and do the installation then cancel the LTD after the fibre has been install. I find it very unprofessional that I have to apply for Vodacom service twice and still don't any assistance and on top of that no communication. now the sales department is telling me that is it not Vodacom fault, it is forefoot that does the installation and he gave me someone number who's working for Vox for me to call and ask how long it normally take for the installation of uncapped WIFI. That is also unprofessional why should I be the one contacting Vox , if I wanted to get FIBRE from Vox I would have done that and being told that its not Vodacom fault but froogfoot is all unprofessional.you can imagine the stress I am dealing with during this time of the pandemic, I running a small business from home and the kids need to do their work online but Vodacom is stressing us further. I am not satisfied with their service.