Very bad service on online upgrades. Avoid!
I upgraded online, I haven't had any feedback in the last 4 Days, I have called 3 times now and was told I have to wait for a call, how is this convenience? I have had my Vodacom number and contract for 6 years now, I have spent thousands on contract payments and spend at least R2000 a month on airtime, this might be a great time to move my number and contract somewhere else.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Sept 2019, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2019, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
05 Sept 2019, 11:09Pathetic Service, one person says confirmation is 48hours another person says 3-5 Working Days, I HAD TO CALL, WHY DO I HAVE TO CALL AFTER YOU?
's update05 Sept 2019, 11:09
Reviewer Update
Pathetic Service, one person says confirmation is 48hours another person says 3-5 Working Days, I HAD TO CALL, WHY DO I HAVE TO CALL AFTER YOU?
's updateReviewer Update
06 Sept 2019, 13:475 Days now and nothing, rather use another provider when your contract ends. Vodacom does not WANT your business.
's update06 Sept 2019, 13:47
Reviewer Update
5 Days now and nothing, rather use another provider when your contract ends. Vodacom does not WANT your business.
Vodacom's replyOfficial
09 Sept 2019, 15:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply09 Sept 2019, 15:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team