Very bad service on 082135 and *** for Afrikaans speaking customers

I want to express my dismay about your accounts and telemarketing departments. I had a contract that had reached the contract expiry term and the debit order was still being going off of my bank account via debit order. I decided to go to your Mayville Mall outlet to find out about an upgrade of my account and found out that the upgrade I could get for a laptop was too expensive for my budget. I then went to my bank to cancel the debit order. Shortly after I cancelled my debit order, your telemarketers contacted me with an offer to upgrade the cancelled debit order for a better deal on a laptop at R279-00 a month, I asked the telemarketer if I would only pay R279-00 a month for the laptop and was assured by the telemarketer that I would only pay R279-00 a month for the laptop offer. Now that my other contracts have come to an end, I find out that I am not paying R279-00 for the laptop as confirmed by the telemarketer. I went to Mayville mall as well as Gezina to try and resolve this issue as I am not getting any joy from your *** or 082135 as the line is feint or the operator hangs up on me when I try and explain my problem that I am encountering. The operators speak in English, and I speak Afrikaans which makes communication to resolve this problem even worse to say the least. I am hard hearing which creates a greater problem if the operator talks to me in English, It would be better for me to go to Mayville mall and speak to an Afrikaans consultant as I am not getting any joy whatsoever from dialling 082135 or ***. Thank you in anticipation of your positive response to accommodate me at one of your consultants at Mayville mall.