VERY BAD SERVICE! INCOMPETENCE???

I migrated on 4 of March 2015 from Smart L to U-Choose Smart L.<br> The migration was successful.<br> <br> Vodacom kept charging me for the old contract and out of bundle rates for April, May, June and July, and probably August as well.<br> <br> I have been in contact with Vodacom since July to sort this out.<br> Vodacom assured me that the query is being investigated by the CIC department.<br> <br> Since I received a SR Ref # , I have been following up with no less than 11 phone calls, 11 different people(whose names I took down) , with no avail.<br> <br> Even higher management on the *** number assured me they will get back to me the same day and even suggested that people in the accounts department may be too *********** to sort out such a simple problem......<br> Well this last RECORDED phone call was with \Daryl"on 26/8 (higher management...)"