Very bad Service from Vodacom regarding fiber installation

I have now been waiting for 3 weeks, I have not been helped! The vodacom fibre line from my gate to the house is faulty as per the technicians(which Vodacom sent out in the first place to do the installation) and needs to be re-done. SF*** is the refence number but no one has been at my premises for 3 weeks to fix!

This is ridiculous! Can someone please come to fix urgently. Every day for two weeks in a row i've been logging calls on their *** number and each time I just get told that the matter will be referred to the technical department but nothing happens.

Vodacom - please send a competent technician to properly install the fiber line from the gate to my house (as the previous technician who came out said: "the signal at the gate is strong, the problem is with the wire they installed from the gate to my house, the wire must have gotten damaged when it was installed. When I try to phone the oaks who installed the line their number doesn't work.