vERY Bad Service from Vodacom Fibre

I tried logging a call for my fibre to be relocated. After numerous attempts of calling in I finally received the relocation form. I filled it and sent back as requested. I requested the relocation to be urgent as I work from home. After that I had numerous attempts again following up after which I was told sometimes that the order is pending. I asked what was the hold back and had to follow-up in between again. I finally got to someone who just loaded the order in last week. Why could this not happen earlier? Then I followed up with Metrofibre if the order was received and it was not. They are the only service provider in my area that can help with fibre. I had to call again three times to get the quote that was suppose to be sent to me. Someone again assisted to follow-up with the consultant who is handling my request via email. Thursday night last week I received an SMS that the order was sent to the service provider. I followed-up with them on Friday and they said that they have received it and that it will take another 7-14 working days to install. I requested for a fast track from Vodacom side twice. No response. I am working from home and already used about 70+ gig for the month on hotspot. I just want to know if Vodacom will assist or is it going to take another few calls with confusion? When you move seems it is better to cancel the line and go to someone else.