VERY bad service from Vodacom

3 weeks ago Iogged a call with Vodacom about our fibre connection not working. Vodacom logged a call with Octatel who is the fibre company. To this day no one came to sort us out and our fibre has still not been restored. I have to buy data every day because I am working from home. We are loosing money daily. If this was the other way around and I skipped my payment one month, my connection would have been cut immediately. This is the worse service I have ever received from Vodacom and also Octotel