VERY BAD SERVICE FROM VODACOM and NOT GETTING WHAT I WAS PROMISED :-(

I have a 6 contracts with Vodacom and 3 was just due for upgrade. I have upgraded and received an invoice this morning With double handset charges one each of my contracts. After phoning then to query this and getting lots of stories I was transferred to a manager Patrick who informed me that the sales person i spoke to was supposed to inform me about the duplicate charges. I then told Patrick that i was never informed and his replay was that the sales department is more worried about the sale of the new contracts than the actual contract in place. I have informed Patrick that i was not happy with that as i have on 3 separate stages in the upgrade asked the consultant if he is sure about the amount that i will be paying. He confirmed that no extra charges will be added just the normal contract amount. Now when receiving my new account for the month there is R150 added for the upgrade fee and then i am being charged for 2 devises. I have informed him I was very unhappy.

Then my other complaint is that i was supposed to get 1G per phone for the next 24months and this is the 1st month and there is already stories why i cannot get this allocated.

I just feel what i was promised was not what i have received. I have been a client with Vodacom for over 15 years but i am thinking about cancelling my contracts as i am not getting any feedback or joy.

I wish someone form management can give me a call so that i can explain the situation in detail :-( very poor service