SL
Sonia L

1 reviews | Active since Oct 2016

06 Oct 2016, 15:14

Very bad service from Vodacom , 3months later and still nothing is done

<p>I'm struggling for 3months now to sort out my account , phoned 082 111 to ask them to activate more data on my account . Never told us that it's the night owl bundle , Vodacom keep on charging us for the data. My account is more than it's supposed to be and no one can explain until today what the problem is . </p> <p>All I want is to take the night owl off and tell me what's going on with the account , as simple as that . </p> <p>The branch at the Reds Mall Centurion is also not very helpful , they say they will phone back and they don't , there excuse is they can't see what the problem is .</p> <p> </p> <p>The call centre doesn't know and the branch also doesn't know , but they keep on taking my money .</p> <p> </p> <p>I am fed up with not knowing what I’m paying for !!!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 15:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team