Very bad service from Vodacom.

Very bad service from vodacom.

I bought a phone via online sales beginning of September, within that first month of use, the device started giving me problems, it was faulty. took it to vodacom repairs centurion and was booked in towards the end of Sept, it came back with the same issue. i then took it back again, 2nd time around it came back from the advanced repair centre with a dent on the front cover, i showed the agents there and there n didn't take the phone with me. they booked it in again for the 3rd time now to fix the dent they caused on my phone.

a week later i got an sms saying i must accept/decline the quote for R600, i went back to vodacom repairs to enquire about this as im not the one that damaged the phone, they did.

now advanced repair centre doesn't want to pay for the damage they caused, they say centurion repairs must pay.

so now my phone is sitting somewhere because they both dont want to account for this.

iam the one now being inconvenienced and suffering for something i ddint do. im paying for a phone that im not using. its been a month now since this phone has been at the repair centre.

im so frustrated, firstly vodacom sells me a faulty phone, secondly their advanced repair centre damages the phone and now they dont wanna take responsibility for their actions. very poor service from you vodacom you should ashamed of yourself calling us valued clients but your actions dont match that.