VERY BAD SERVICE FROM NOT THE CUSTOMER CARE AGENTS BUT THE SERVER ITSELF

I would like to say that I am very unhappy with vodacoms service given to their customers . I have been refused to be helped a number of times and it is unprofessional because as a customer I should be helped. I have lost DATA, AIRTIME and FREE MINUTES meaning I have lost money spent on the services mentioned above, money I could have used for other things like food etc. So this makes me a very unsatisfied customer. I have tried to resolve problems on various vodacom numbers and every time my problem is unsolved, only once was my problem solved. I do not blame the customer care agents I blame the service provider aka VODACOM. Many of my friends and family menbers changed their service providers to another but I chose to stay on Vodacom but I am starting to think that it was a huge mistake...