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Carol M

1 reviews | Active since Aug 2025

16 Aug 2025, 16:25

Very bad service

I will never buy from Vodacom and will never recommend it to anyone. I encountered very bad services after buying a contract phone, i initially asked for a dual sim card phone only to be given something different by their employee named Cikiswa. She never disclosed other additional payments and on top of that, i had to take the phone back to the store for repairs since it was still covered by a warranty. I was just given a run arround with them taking me from pillar to post by telling me to go to Samsung while they were the ones who were supposed to assist me. Today i am still paying for the phone i was never even assisted with when i needed help and the installment magically increased from the initial payment aggreement. Vodacom in a Parow is the worst because most people are complaining about their swevices.

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Replies (6)
Vodacom
Vodacom's reply17 Aug 2025, 11:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
CM
Carol M's update06 Sept 2025, 12:53
Reviewer Update

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Carol M's update08 Oct 2025, 22:51
Reviewer Update
Im still waiting they called on august to bring the device and on the 29 of august i went there at Parrow centre they took the phone until today im still waiting and someone of their staff member called me last month to tell me thst i must go to Tygervalley by vadacom repair with my ID ,3 days after i went there No trace of the phone i mean nothing ,they gave me the phone to contact the centre No one knew about that because they take me as a joke .On the 4th of october i was there to check because ever since i took the phone in No one called to inform me about the process of the phone and they told me monday of the 6th i will get the call im still waiting even today .when they took the phone they said they will send it to repair they will contact me but they never never called me.
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Carol M's update15 Oct 2025, 15:43
Reviewer Update
I went again today by vodacom for a follow up because nothing is happening ...after 3 to 4hours someone called from vodacom telling me the phone warranty expired last year november bt its 3 years contract so they will take it again to repair ...im really shocked because they took the phone from 29 August 2025 for repair bt they going to take to repair again and im the one who is going to Pay and they cant repair the phone because i dont have insurance but i wanted an insurance, they said i cant coz the simcard is not in the device confusingly its was them who offer me a ruiter to use for data & minutes but if i need help they are using that to backstab me which is not fair
CM
Carol M's update20 Oct 2025, 10:45
Reviewer Update
Yes i mentioned that above someone called me but he said vodacom will send the device for a repair,if i must pay half fir it to be repaired i must because the warranty expired last year November and i didnt have contract ,yes i agree but it was your fault i wanted to insure the device because of your service and i was sent all around Western Cape.I refuse because i've been there since 2022 until 2025 requesting , pleading and complaining about the device that time was still on warranty ,now its expired i wont get helped, is it fair ?i was a good client paying monthly even though my services were not solved
CM
Carol M's update03 Nov 2025, 11:50
Reviewer Update
Im out of words of Vodacom at Parow centre,the quatation came from vodacom repairs Hub R17000 n some that i must pay and telling that i have areas but you failing to fix the phone wooow ,that amount its another device to fix a phone .