Very bad service

dacom service is one of the worst there is i recieved an sms that my contract upgrade date is 17 march 2026 so i upgraded that date i asked the salesperson multiple times if i am going to pay the old contract balance with the new one everymonth she rep**** no the last debit for the old contract is going of end of march and then in the new motnh end april i wil only pay the new contract it was n dual contract so i ask her if i can keep sim2's nr instead of sim1 because all my clients have sims 2's nr thats the one i use she said she can do that .. again i asked if i do it like that if i am going to pay both contracts she answered with the same awnser no ... now end of april a debit order went of of almost R2000 i called multiple times and they dont even try to help or listen all they say is i can cancel the old contract after 4 months otherwise i can pay R1500 to cancel it emidiatly.... why must i pay for a contract that i upgraded why must i pay to cancel it ... and why do they lie to their customers i talked to that same agent that helped me she said it wasnt supposed to go of it should be canceled because its an upgrade and put a dispute through for it got refrence nr everything just to hear again no i must still pay my old contract i already have 2 contracts by vodacom now they want me to pay 3 ... after the 2 contracts is finnished i am going to block the debit orders and move to another network provider .... i wont recomend vodacom to any person unless you want to pay alot more and have bad service