Very bad service

They are absolutely useless over the phone, my wife has been struggling with them since they have changed their policy with regards to their Email accounts, my wife has been a valued client of theirs for over 20 years. She is struggling to get back her Email account that contains valued information we urgently need to retrieve for Medical reasons, the person she spoke to said that she must just wait for Vodacom to deduct the money for the account then she will be able to log in, now for the last 2 months about that is the answer she is getting, the issue is much bigger than this, if she logs in it says that the security questions has not been verified and she should contact the call centre to set security questions, the more she phones the more they say that everything is 100% and she must wait for them to deduct the money. She then spoke to a Mbali(Probably one of many that work there) in the call centre late last week and she says that she is not even sure that my wife is subscribed for the vodamail because she did not confirm in time when they changed to the new system.

As stated above, there is very valued information that we need from there and cannot loose over 15years of emails just because Vodacom do not care about their clients.