Very Bad Service-Contract Approval Status and Followup Progress
On the 4th Of May 2020 I app**** for a LTE contract online, after applying I received 2 sms with one indicating that my application for refferal has been approved. its been 2 days later and trying to get hold of Vodacom to confirm this and there has been no reply at all.
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Replies (2)
Vodacom's replyOfficial
06 May 2020, 14:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2020, 14:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
07 May 2020, 13:28Once Again Vodacom's Service is Messed up and bad.
Sent an email to this person from Vodacom *** as I received and email from Vodacom to follow up on the process with this staff member but has not heard anything.....
Just received an email to say I need to register online again which I did last night on the 6th of May 2020. Tried to login and it says that my email address is invalid. Tried to register again and then it says that your cellphone number is already registered. Tried to select forget username and then sends and sms to say that username I am using is incorrect.
Tried to call Vodacom and then direct met to the self service website which is extremely bad as well cause they never get back to you.
How do I know if my application is approved. When will some one from vodacom going to call me?
How are you still in Business?
Sent an email to this person from Vodacom *** as I received and email from Vodacom to follow up on the process with this staff member but has not heard anything.....
Just received an email to say I need to register online again which I did last night on the 6th of May 2020. Tried to login and it says that my email address is invalid. Tried to register again and then it says that your cellphone number is already registered. Tried to select forget username and then sends and sms to say that username I am using is incorrect.
Tried to call Vodacom and then direct met to the self service website which is extremely bad as well cause they never get back to you.
How do I know if my application is approved. When will some one from vodacom going to call me?
How are you still in Business?
's update07 May 2020, 13:28
Reviewer Update
Once Again Vodacom's Service is Messed up and bad.
Sent an email to this person from Vodacom *** as I received and email from Vodacom to follow up on the process with this staff member but has not heard anything.....
Just received an email to say I need to register online again which I did last night on the 6th of May 2020. Tried to login and it says that my email address is invalid. Tried to register again and then it says that your cellphone number is already registered. Tried to select forget username and then sends and sms to say that username I am using is incorrect.
Tried to call Vodacom and then direct met to the self service website which is extremely bad as well cause they never get back to you.
How do I know if my application is approved. When will some one from vodacom going to call me?
How are you still in Business?
Sent an email to this person from Vodacom *** as I received and email from Vodacom to follow up on the process with this staff member but has not heard anything.....
Just received an email to say I need to register online again which I did last night on the 6th of May 2020. Tried to login and it says that my email address is invalid. Tried to register again and then it says that your cellphone number is already registered. Tried to select forget username and then sends and sms to say that username I am using is incorrect.
Tried to call Vodacom and then direct met to the self service website which is extremely bad as well cause they never get back to you.
How do I know if my application is approved. When will some one from vodacom going to call me?
How are you still in Business?