1 reviews | Active since Oct 2018
Very bad service
My Dad received an sms upgrade on which he visited your Alberton Branch and advised them that mom passed but he would like to take the upgrade.
The consultant then requested that dad provide them with proof of this death of which he did to cancel my late mom's account and then they had to cancel moms' account I***-8 and open a new one for dad to take the upgrade under his name. A New account I*** was opened that day and dad received a P30Lite phone!. See this statement attached showing start date 2019/08, please confirm this start date??.
No debits should have been taken from the bank account for I*** from dad bank as it was supposedly closed!!! So with this, this account was debited *******ly from that day,
Then you as Vodacom had the nerve to hand dad over not even calling him "" you had his numbers''' as he received just an sms to show he was handed over to HP Attorneys!!
I want all the money taken for account I***-8 from the date of I*** was opened, please confirm this start date!!? to be paid back to my dad' bank account that Vodacom had *******ly debited!!
Dad advised as well that there forms was also filled in at Alberton Branch(mall) the day of cancellation so, please I want an answer, that were promised to me and another week has since passed. The refund is due and the other account that you handed over must be pulled back as this done while you had all the correct details
Dad advised as well that there forms was also filled in at Alberton Branch(mall) the day of cancellation so, please I want an answer, that were promised to me and another week has since passed. The refund is due and the other account that you handed over must be pulled back as this done while you had all the correct details