VERY bad service by Vodacom Brooklynn mall

I took in my phone to the Vodashop in Brooklynn mall because my phones screen was damaged.They first sent me away to the Istore saying that they will be able give me a quote in store as Vodacom cannot.The Vodacom consultant also stated that they won't be able to repair the screen as it is severally damaged and this was all fine for me as I would then claim a new phone from my insurance.This conversation happened at the beginning of Jan 2016.The repair shop came back with a quote to repair the phone and I sent the quote to my insurance.Mean while my phone was sent back to the shop.I received approval and phoned the shop to go ahead with the repair.The consultant asked me why I would want to fit my phone with second hand parts and do I not rather want a quote that states the phone cannot be repaired.I stated that if this was the best route and he states how much problems they have had with the repairs of screen I asked him to please do this.This never happened.Chris Kok was very arrogant when I brought this to his attention.I just requested my phone to be returned to the shop.I still do not have my phone back.I want to repair somewhere else where I get better guarantees and service