1 reviews | Active since Jul 2017

03 Oct 2019, 17:39

Very bad service by Vodacom

I upgrated my phone contract on the 1 June 2019 as i was told that is due and for the new contract im supposed to pay R499, bu to my suprise they started debiting R757 without any communication with me or checking on my concern if i will afford to pay that ammount. After finding out that they are debiting more i visited the nearest outlet and i was told that im paying for 2 contracts. What on earth can i take a contract while the other 1 is still existing. i cant afford two contracts and the way it was blind folded to take another contract i feel like blocking my bank accont because Vodacom was dishonest to me. With other service provider they continue withthe previous contract until it ends then they start with the new 1 for 24 months. What is so special about Vodacom to rigg people for the little money while the cost of living is this high. My name is Andzani Nyambi cell number ***

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Replies (2)
Vodacom
Vodacom's reply04 Oct 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply11 Oct 2019, 10:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team