PD
Paula D
1 reviews | Active since Feb 2014
25 Nov 2021, 19:02
Very bad service
I bought a new phone not even a month ago, i had to take it in for repairs as it was a manufactors glitch. I took it in to Vodacom Menlyn, they said it would take 3 to 5 working days...it has been 3 weeks and still no phone. I had to take inictiative and phone them because from their side nothing. I have been a client for 26 years and this is how Vodacom treats their clients. I am so mad i just want to walk inside that store and go psycho. Disgusting.
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Vodacom's replyOfficial
25 Nov 2021, 21:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2021, 21:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PD
Paula D's updateReviewer Update
27 Nov 2021, 15:55So I was thinking that complaining about the extremley bad service regarding one of Vodacom's branches, i would expect someone from client service to phone ...nope, nothing. It's a pity i have a contract with Vodacom because if i had the cash i would pay them off and change cell phone companies.
PD
Paula D's update27 Nov 2021, 15:55
Reviewer Update
So I was thinking that complaining about the extremley bad service regarding one of Vodacom's branches, i would expect someone from client service to phone ...nope, nothing. It's a pity i have a contract with Vodacom because if i had the cash i would pay them off and change cell phone companies.