Very bad service

If I can give a 0 then I would because wow the service is pathetic, I log a query then no one calls and you have a nerve to just send an sms without detailed info and when I call you tell me my cancelation is declined because it's after cooling time, how is it after cooling off time when I took my time and made a call to you to cancel 2 days after receiving the phone. I want the contract I'm in canceled with immidiate effect and come get your phone, your consults are so *********** I will not really refer any1 I'm not happy at all. All they know is transferring you from pillar to post instead of doing follow ups and coming back to me with an update, PUT ME BACK TO MY OLD PACKAGE AND COME COLLECT THIS USELESS PHONE HERE.