VERY BAD SERVICE AND UNPROFESSIONAL

I app**** for wifi fibre on the14th of May, and got the router delivered to me on the 20th of May. The sales person told me that I will get a call from Metro fibre within 14 days for installation. No one bothered to call me until I started making follow-ups on the 5th of June and the sales person that helped me ,said there is nothing that he can do on his side. I was advised to contact the support team on *** number, but I didn't get any help from them. I decided to contact Metro fibre out of my own accord and they told me that our area is still in planning so I have to wait until they are done. I contacted Vodacom and that's when they confirmed that the area is still in planning and I must apply for an LTE interrim. This is so UNPROFESSIONAL as the sales person could have done that in the first place, when I app**** for the fibre. I then app**** for an LTE interrim with the support team on the 10th of June, since then I have been trying to make follow ups but I am being sent back and forth between the support team and sales team yet no one seems to know what their job is and what is required of them. Every time I call, I am given a story with no help. I have been a loyal customer to Vodacom for more than 12 years but the service that I am getting from them is PATHETIC!!! VODACOM DOESN'T VALUE THEIR CUSTOMERS AT ALL!!! I am tired of calling their call centres as they are a bunch of clueless people. I am very appalled at the poorly unprofessional service I have been experiencing!!!