Very bad service and unhelpful customer care agents

<p>I have been experiencing issues with my e-mails. Both incoming and outgoing. Both are very erratic. It can take up to 25-35 minutes to receive a mail. Outgoing mails have failed periodically failed to send. One simple call to Customer Care to (1) establish if there were server issues and (2) to reconfirm server settings was a sheer nightmare! After 30 minutes on the phone (having spoken to 2 agents), not one of them to confirm the server settings. So what use is the Customer Care Centre, when they have untrained and inexperienced agents? Constant questions about what device I use, have I switched my device in and off, and a host of other irrelevant questions. Ultimately, I may have to visit Vodaworld once again.</p> <p> </p>