Very bad service and *********** call center staff

<p>I upgraded my contract online on 8 January and was sent a confirmation email stating that the phone I chose is out of stock and thus I can expect a delay of 3-5 days. After 8 days of waiting and hearing nothing from them I phoned the Vodacom Upgrades call center who told me that my application was cancelled on the 14th due to reason unknown to them. I was then transferred to Vodacom Online. The lady then told me that the color of phone (SAMSUNG Galaxy S7 EDGE Coral Blue) is out of stock and could not tell me when they will have stock. She then told me that the person who could help me was out for lunch and would call me back at 12:00.</p> <p>After waiting for more than two hours I called them (Vodacom Online Call Center) again at 14:15 and was told they can not assist me and transferred me to another department who told me the same story again. By this point I was on the line for 35 minutes and getting frustrated. I asked to be connected to a manager but he then transferred me back to the Vodacom Online Department where I spoke to Landie Makwanya. She was very inpatient and told me exactly the same thing all the others told me eg. That the contract Phone I upgraded to is not available in Coral Blue but I can get it in another color but for a higher price. Up until this stage there is still the same deal available online even though they dont have stock on them. I again asked for a manager with authority to process my deal for a different color( Which is downgrading from the coral blue by the way) but at the same price. She told me no one can help me and that the manager is in a meeting and that I have to email the admin department. Considering that she was the 5th persron I spoke to today I did not want to hang up again and Email someone as they have taken up enough of my time. She then arrogantly told me she cannot help me and hung up the phone! I have three contracts with vodacom and have never had an issue like this. It is straight forward pathetic and I think Vodacom should appoint more capable people. I have two upgrades due this month and am thinking of cancelling them and moving to Telkom Mobile (With whom I also have a contract and never had any issues). Your call center agents are *********** and your online department even more so.</p>