Very bad service and empty promisesand lies

I made an application for fiber and I was assured that the fiber line in our complex is for Vodacom on the 30/04/2020 I was told they will come and install it, then they came after calling them and calling them, when their technician came they said to me it will take 24 hours for the fiber to be working, nothing is working until today and everyday when i call them they telling me different stories and making empty promises, I mean what's hard in them being honest that they are struggling and also i had to learn that they don't even have a fiber line in my complex then why lie and make empty promises just to secure a sale Vodacom keeps failing their client everyday its like they don't care about them, they don't know anything about customer service this is very disappointing worse their managers are no where to be found when you want to escalate the matter, their staff don't even know what they are doing , they cant even give you a proper response, worse they will promise to call you but will never call. Everyday when you call u must explain the same story to them and still tell you they will escalate the matter