CK
Cobus K
1 reviews | Active since Jul 2017
03 Sept 2021, 10:18
Very bad service and customer relationships.
I have been contacting Vodacom for maybe 18 months, to fix their mistakes. They start , but refuse to continue. This is a billing matter. They acknowledge the problem but refuse to fix it. Then they went ahead and suspend my services. Then I stop paying. Cause you can't pay for services you do not get. I have phoned and spoken to them 1000 of times and they promise to get back to me, but it never happens. Fix they problem and we can see if we can continue any relationship, after they fix the problem.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
03 Sept 2021, 10:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2021, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
