Very Bad Service and Attitude of Assistants

I handed my cell phone in at Vodacom at Greenacres opposite the food court to be repaired as the speaker & battery were giving problems on 01/09/2015. The very same day i received a sms confirming my phone was handed in and i received a job number. On 02/09/2015 i received another 5 sms confirming my phone was received by the VODACOM REPAIRS PORT ELIZABETH together with a landline phone number and they are waiting on spares. On 04/09/2015 I received 2 sms one stating they waiting on spares another confirming it is currently in transit to the Vodacom Collection Point and I must bring my id / drivers for verification purposes. This I did, when I got to the Collection Point I was told by an assistant at counter 8 my phone was not there and that i must wait for a sms confirming it is ready to be collected. I was very upset and I told the lady they are wasting my time & money as I must ride up and down unnecessary. On 07/09/2015 I received a sms that my phone is ready to be collected. I called the phone number I received and spoke to Lauren (who was very rude) as I wanted to make sure my phone was there and I was told to call a other number. I have much more to tell but not enough space