1 reviews | Active since Dec 2016
Very bad service and attitude from the Vodacom team
<p>I app**** online for a router and 5GB data plan with Vodacom. It showed it was approved, I just needed to confirm the order. There was a mistake with the suburb, so I didn't confirm the order. I've sent an email, but after a week of no response I went into a Vodashop. There they merely phoned Vodacom Direct and I was promised a consultant would get back to me. A couple of days later I got a response on my email and about an hour later an agent phoned. She confirmed the order and put the right suburb in. Then she promised delivery by last week Tuesday. On Monday another agent phoned, again confirming the order, but this time I was told delivery would only take place within 3 - 5 working days. On Thursday they came to deliver late. Then, when I activated the SIM card, I found that I only had 2.1GB daytime and 2.1GB nighttime, not what the original order was. I phoned this morning to cancel the whole contract, but the lady that spoke to me had a real bad attitude and she put me on hold for over half an hour. This is very bad service and unacceptable and the reason why I am cancelling the contract, as I don't want to walk a path where I get no service. I still am not aware whether or not the contract was cancelled. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Just an update to my review, no Vodacom consultant has made any contact with me since I've posted the review and it has been a couple of days already.
Since Vodacom has a 7-14 days return policy, I had to contact them myself again to confirm that my contract gets cancelled within this period otherwise I will have to pay penalties. They told me that they will be picking up the router and then only 3 days after that I can phone again and cancel the contract.
I am now more convinced than ever never to buy anything, not a phone nor a router or anything, from Vodacom in the future as they do not deliver on their promises. The query will get solved now, after many phone calls from my side.
Just an update to my review, no Vodacom consultant has made any contact with me since I've posted the review and it has been a couple of days already.
Since Vodacom has a 7-14 days return policy, I had to contact them myself again to confirm that my contract gets cancelled within this period otherwise I will have to pay penalties. They told me that they will be picking up the router and then only 3 days after that I can phone again and cancel the contract.
I am now more convinced than ever never to buy anything, not a phone nor a router or anything, from Vodacom in the future as they do not deliver on their promises. The query will get solved now, after many phone calls from my side.