very bad service all the time

<p>Good day</p> <p>It has never been a pleasant experinec when speaking to Vodacom. The network is poor and the service is so terrible I wonder why I am always so unlucky when dealing with them. I called last week to request a settlement qoute to cancel my contract with them twice the system was down. I managed to to get a qoute on the 9th and on the 10th I made a payment that was required.</p> <p>Today I am being told that I need to provide a reference and some documents which I sent to them. The lady cannot find the documents and she was not eager to assist as she gave atttitude. I need my account closed and dont want to deal with vodacom at all. I wish if you request things you should make sure that you inform client upfront regarding all the document that you need. The mail that I received from them does not have a referrence but now I am being told about referrences.</p> <p> </p>